Policy Page
Room Reservations
Requests for all catered events for student events will be submitted to the FBI COTR for approval. The locations for catered events may include Jefferson Dorm’s Lyceum, Hall of Honor, Crossroads Lounge, Lincoln Executive Dining Room, Boardroom and the FBI Recreational Point.
All room reservations must be confirmed prior to ordering any catering service. Reservations for all FBI venues may be made at 703 632 4671. The Golden Eagle may be reserved through the DEA Dining Facility at 703 632 5391.
Scheduling Catered Events
Patrons are asked to follow the process established by the Government for catering and receive prior approval for a special meal or event before booking confirmation. Events will be scheduled and approved at least five working days in advance to provide sufficient timeline for ordering products and scheduling employees. Final confirmation of attendance is required three days prior to the scheduled event and will the basis for billing. If the number of attendees increases after the final estimate is given, the bill will reflect the number of guests served.
Occasionally, ServiceSource may be able accommodate events on short notice with the prior approval of the FBI COR. Events booked with shortened notice may be subject to limited menu options and a surcharge for any additional expenses incurred from the abbreviated timeframe.
Minimum Service Requirements
Buffet dining requires a minimum guarantee of purchase for 25-persons.
Plated meals require a minimum guaranteed purchase of $300.
Deposit & Cancellation Policy
Patrons scheduling a non-appropriated funded event are required to provide proof of payment guarantee. Purchase Order, cash, check or credit card may be used for payment.
A deposit of 50% of the total event estimated is required to confirm the booking of the event. Deposit refunds on cancellations are handled as follows –
• Notice over 5 days prior to event: - full refund of deposit
• Notice of 3-4 days prior to event: - 50% refund of deposit
• Notice less than 3 days prior to event: - no refund of deposit
Final Payment
Final bill will reflect the number of guests served and due on the event date prior to the event.
China and Linen Service
All formal dining services where hot food is served will include china and linen service. If you wish to add china and/or linen to any other event an additional fee will be assessed.
Menu
The menu consists of, but is not limited to, the available list of food and beverages. Please let us know in advance if any of your guests have any dietary restrictions. In addition, the prices listed do not include sales tax. Please contact us with any requests or questions.
Event and Service Time
The expected service time for events is two hours. A surcharge of $50 per fraction (15 min increment) of the hour for events exceeding the scheduled time will be applied. Please notify the catering department as well as the facilities scheduling department if you anticipate your event will exceed the two-hour allowance. This two-hour allowance reflects the time booked with the catering department and not when your party arrives. Please inform the catering department of any expected late arrivals prior to the beginning of the service.
Leftovers
ServiceSource is not responsible for leftover food items taken by guests for consumption after contracted event, or for special menu preparations requiring raw ingredients. Bacteria can grow in food that is not kept properly chilled or heated, and ServiceSource discourages its customers from allowing guests to take food home from events. ServiceSource reserves the right to discard any food items where there is a reasonable risk for food borne illness to occur.
Alcohol
All Alcohol (beer, wine and spirits) must be paid the day of your event. Please contact the catering department for any event that includes alcohol.